All business between clients and MCR EXEC is a transaction based on the terms and conditions defined here (on this website). When any client places an order, the assumption therefore is that the client agrees to all the terms and conditions defined here (on this website).

By placing an order through our website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

We may revise these Terms by updating this page at any time, and without any notice, you are bound by any such revisions and should therefore from time to time visit this page to review the then current Terms.

• MCR EXEC will not take any responsibility for any of our passengers missing their Flights/Trains/Cruise Ships due to our vehicle not arriving at the pick-up address at booked time due to unforeseeable circumstances such as, traffic conditions, adverse weather, road traffic accidents or road closures. Such factors are totally out of our control.
• We advise our passengers to travel with necessary travel insurance.
• Please book your transfers at least 24 hours in advance as last minute bookings are subject to fleet availability. In cases where a last-minute job has been received and we cannot provide services due to non-availability of vehicles, we will cancel such bookings and refund the full amount if prepaid. If you are planning to make a booking in the next 24 Hours, please contact us and make sure that vehicles are available for your travel requests prior to booking online.
• Refund will not be given to passengers who do not wait for their allocated driver and use alternative transport facility.
• Please make sure that all your pick-up dates and times are in UK time zone and not of the departure airports.
• If your flight has any serious delays, please inform us or the driver as soon as possible. In such cases, we cannot guarantee we will be able to fulfil the scheduled booking and the booking will be declared as a ‘Passenger No Show’
• Normal luggage assumes 1 suitcase (80 x 45 x 25cm, 15-20 kgs) and/or 1 piece of hand luggage (55 x 40 x 20 cm, 6-8 Kgs), the client must ask for the appropriate vehicle if you have large or numerous amounts of luggage.
• MCR EXEC is within their rights to ask for additional payments for extra waiting time, stops or mileage added to the journey after the transfer has become.
• If the information provided by the client during online booking form is not enough then every effort will be made to contact the client to acquire missing information. If we can’t make contact with the client for clarification, then any such bookings will remain unconfirmed.
• All reservations on the following dates and times are subject to extra 50% surcharge on top of the published prices. Passengers will be notified of this surcharge soon after the booking is made online.
  • 24th Dec 00:01 until 2^nd January 23:59
  • Other days may also be affected.

Pricing Policy

Online fares are calculated based on distance, time of travel, number of passengers and the type of the vehicle chosen. The fares published on our website are valid under normal circumstances.

Online published fares are only valid for journeys which either start or end in Manchester. If a transfer is booked online where both the pickup and drop-off addresses are out of Manchester then we reserve our right to cancel the booking or apply an extra idle mileage charge`.

Fares can sometimes increase if the journey time is longer than the usual time due to weather conditions, extremely heavy traffic and detours due to other reasons.

A surcharge will apply to the online website fares on match days, event days, festivals or other mega events. Fares can also be higher over the festive season (Christmas, Easter, New Year’s Eve and New Year’s Day), Bank Holidays and at other busy periods.

Booking Amendment Policy

No charges, if the Date and or Time of the pickup is changed more than 48hours before the original pick-up time.

If the pick-up date and or time is changed between 48-24 hours before the original pick-up time, an Amendment fee of 25% will apply.

Once a driver and vehicle has been allocated to a transfer, any late amendments will not be accepted in the last 24 hours before the pickup time.

Only amendment/ change requests via email (same email as initial booking) will be considered

Waiting Time

For Airport transfers, the First hour after your selected time is totally FREE. No surcharges at all. Waiting time after the first free hour will be charged at £60/hr pro rata regardless of the reason. Waiting time for all other non-airport pick-ups will be charged at £60/hr pro rata after 15 minutes of the scheduled pick-up time.

 It is very important that the Contact telephone number you have provided us is reachable. If we cannot establish contact with the passenger or they fail to contact us within the mentioned waiting time, then the bookings will be treated as no-show and no refund will be issued.

If you are experiencing unusually long delays due to Immigration, Baggage reclaims or Customs or any other reasons, it is imperative that you contact us to inform us of any delays. Failing to do so will result in us releasing the driver after the complimentary waiting times. No Refund will be issued in these situations.

If additional waiting time is requested by the client but this has the ability to negatively impact the drivers schedule (later commitments), such requests can be denied and the bookings will be treated as a Passenger No-Show and No Refund will be provided

If you choose a pickup time which is after the flight landing time then in that case the complimentary waiting time will be only be 20 minutes after your chosen pickup time.

Re-Booking Policy

All bookings and return bookings should be made directly with our office via our website.

Private hire drivers are not allowed to book journeys directly as it’s against the law. Journeys booked directly with the driver are illegal and not insured at all.

Cancellation Policy

You can cancel your bookings at any time; however, charges will apply as follows.

• Cancellations or date changes before 48 hours to the pickup time – Full Refund
• Cancellations within 48 hours to pick up time – No Refund
• For Return trips, any date changes need to be made prior to the initial trip. Any date changes after the initial trip will result in a new booking being issued and an additional 40% Admin Charge being implementedon top of the new booking fee.
• All cancellations or changes should be made via email, with the same email address as the initial booking.
• If the passenger does not show up for whatever reason and is declared a Passenger No Show, No Refund will be issued.

Toll & Airport Charges

Our fares include all Toll & Airport charges where applicable.

General Information

Illustrations, photographs or descriptions in our websites are intended as a guide only and the contents shall not be binding on us. Fares for all vehicles in relation to the service are subject to alteration without notice. Any clerical, typographical or accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part. MCR EXEC reserves the right to utilise the services of our carefully selected transfer partners to provide services to clients if necessary.

Terms of Carriage

MCR EXEC prices are based on passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline.

MCR EXEC or its drivers, will not be liable for any costs incurred due to the client not allowing enough time to travel. You as the client must leave adequate time for your travel and in doing so you must take into consideration any unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or around the area you are due to be picked up, taken to or on route to your destination.

MCR EXEC or its drivers will have no responsibility or liability for any loss that may occur as a result of such unforeseen circumstances that we have no control over in the event that the car is late or the journey time exceeds than what was anticipated. Any estimated journey time quoted to you over the phone or via email through our booking lines should be regarded as a suggestion only and passengers must use their own initiative when making a booking.

Fares quoted are flat rates. Any diversions, additional set downs or pickups by the passengers will incur a charge dependent on actual distance, time and stops.

MCR EXEC or its drivers, will not accept any responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.

MCR EXEC or its drivers, have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion. Such instances will be categorised as a Passenger No Show.

Child seats are subject to availability. In the event where a suitable child seat or baby seat is not available, passengers will be notified immediately. Driver is under no obligation to fit the baby seat in the vehicle. The parent is responsible for the fitment as the Carriage Rules are against the driver involvement.

Driver may stop for fuel where necessary. This is not a usual code of practice. However, might be relevant considering underlying factors and circumstances of the day. The Company is under no obligation to compensate for any loss that client may occur as a result of the time loss during the refuelling process.

The pick-up time selected during the booking process, will be the time the waiting period begins.

For Airport Transfers, the first waiting hour will be totally FREE! Waiting time after the first hour will be charged at £60 p/h pro rata regardless of the reason.

Waiting time for all other non-airport pick-ups will be charged at £60/hr pro rata after 15 minutes of the scheduled pick-up time.

If no contact is made after the above waiting times, then the bookings will be treated as a Passenger No-Show and No Refund will be provided.

If additional waiting time is requested by the client but this has the ability to negatively impact the drivers schedule (later commitments), such requests can be denied and the bookings will be treated as a Passenger No-Show and No Refund will be provided.

At Airports this include 60 minutes of FREE time. Any additional time will be charged at £60 p/h pro rata. In the event a client wishes to be picked up from an Airport at a particular time rather than the flight arrival time, he/she must make this clear in the additional information column provided in the booking engine. They must specify they wish to be picked up whatever hours they deem necessary after the landing time of the flight. Unless this information is provided, the driver will enter the terminal 20-30 minutes after landing and any extra cost incurred as a breach of this clause will be payable by the client.

General Applications

MCR EXEC shall not be liable to the client or be considered to be in breach of the Contract by reason of any delay in transfers and delivery or any failure to perform if the delay or failure was due to any cause beyond our reasonable control.

We are not liable to you as a passenger or to the person or Company who has booked on your behalf, in any way for any loss of income, loss of business or profits, consequential losses, or for any loss that was not reasonably predictable at the time you entered this agreement by making your booking online or afterwards. Particularly, we shall not be liable for any deficiency in performance caused in whole or in part by any act or omission of an underlying carrier or service provider, drivers, equipment or facility failure, IT problems, lack of coverage, drivers or fleet capacity beyond the control of MCREXEC.

• Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds
• War or threat of war, sabotage, insurrection, civil disturbance or requisition
• Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority
• Traffic accidents, traffic hold ups, traffic congestion, diversions
• Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party);
• Flight delays, flight cancellations
• Power failure or breakdown in machinery including our dispatch computer systems and apps.
• Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

The Contract shall be governed by the laws of England & Wales.

Additional Terms & Conditions

Insurance

We do not have insurance for goods or property (of whatsoever nature) in transit and the Client is advised to have such insurance as the Client deems necessary for the carriage of goods and/or property by us.

Delivery

MCR EXEC shall use reasonable endeavours to deliver the Client and the Client’s goods or property on time, however time for delivery shall not in any event be of the essence and the Company makes no warranty that the Client or Client’s goods or property shall be delivered within the Clients stipulated time period.

Claims

Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Client has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.

Lien

Without prejudice to the Company’s rights hereunder, or arising otherwise howsoever, MCREXEC reserves the right to exercise a lien over the Client’s goods and/or property pending payment in full or outstanding invoices.

Resolution Of Disputes and Governing Law

The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales

Protecting Your Security

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference, or fraud prevention agency, which may keep a record of that information.

All bookings are subject to these conditions. We reserve the right to revise these terms & conditions at any time without prior notice & at our sole discretion. Any revised terms and conditions will be posted on our websites and will come into effect immediately. Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to us via email only.