info@mcrexec.com
Privacy Policy

Privacy Policy

Effective Date: 26/01/2025

Introduction

Welcome to MCR EXEC. Your privacy is of utmost importance to us, and we are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Identity and Contact Details

MCR EXEC is the data controller responsible for processing your personal data. If you have any questions about this policy or your rights, you can contact us at:

  • Company Name: MCR EXEC

  • Email: info@mcrexec.com

  • Phone: +44 (0)330 043 8448

2. What Personal Data We Collect

We collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Booking Details: Date, time, location, and destination related to your chauffeur services.

  • Payment Information: Billing address and payment method (we do not store card details).

  • Technical Data: IP address, browser type, and website usage data via cookies.

  • Communication Data: Messages, inquiries, and feedback provided through our website or other communication channels.

3. How We Collect Personal Data

We obtain personal data through:

  • Direct interactions: Booking forms, emails, or phone inquiries.

  • Automated technologies: Cookies and analytics tools when you use our website.

  • Third parties: Referrals or payment processors.

4. Purpose and Legal Basis for Processing

We process your data for the following purposes under the respective legal bases:

  • To provide services: Fulfil your booking requests (contractual necessity).

  • To improve our services: Analyse website usage and enhance customer experiences (legitimate interests).

  • To communicate with you: Respond to inquiries or provide updates about your bookings (legitimate interests).

  • To comply with legal obligations: Retain necessary records for tax and regulatory compliance.

5. Data Sharing

We may share your personal data with:

  • Service Providers: Payment processors, IT service providers, and communication platforms.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Partners: Trusted third-party businesses involved in delivering your requested services.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. For example:

  • Booking data: Retained for up to 6 years for tax and legal purposes.

  • Communication data: Retained for 12 months after resolving inquiries.

  • Technical data: Retained for 26 months for website analytics.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccuracies in your data.

  • Erasure: Request the deletion of your data (subject to legal obligations).

  • Restriction: Limit the processing of your data.

  • Data Portability: Receive a copy of your data in a structured, machine-readable format.

  • Objection: Object to data processing based on legitimate interests.

  • Withdraw Consent: Withdraw consent where applicable.

To exercise your rights, contact us using the details provided above. We aim to respond within one month.

8. Data Transfers

If your personal data is transferred outside the UK, we ensure adequate protection through:

  • Binding corporate rules.

  • Standard contractual clauses approved by the ICO.

  • Other lawful safeguards.

9. Automated Decision-Making

We do not use automated decision-making or profiling in our data processing activities.

10. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance website functionality.

  • Analyse user behaviour to improve services.

You can manage or disable cookies through your browser settings.

11. Security Measures

We implement robust technical and organisational measures to protect your personal data, including:

  • Encryption of sensitive data.

  • Secure access controls.

  • Regular security audits.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws or our practices. The updated version will be posted on this page with the revised effective date.

13. Complaints

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Thank you for trusting MCR EXEC. Your privacy and satisfaction are our priorities.